Yes, it is possible to receive a refund, by following the guidelines below.
Refund deadline: Registration fees are non-refundable beginning on the 60th calendar day prior to the Webinar or In-Person Event (the “Refund Deadline”) and thereafter. All requests for a refund must be received prior to the Refund Deadline in order to be eligible for a refund. We cannot honor any refund request submitted after the Refund Deadline for any reason, without exception.
Cancel in writing: To be eligible for a refund, a cancellation request must be received by us in writing at [email protected] prior to the Refund Deadline.
Cancellation Fee: All eligible refund requests submitted prior to the Refund Deadline are subject to a $50 cancellation processing fee (the “Cancellation Fee”).
No partial refunds: We do not offer partial refunds. By way of example only: IntroVet Academy Members are not eligible for refunds for single Events or Courses under any circumstances.
No transfers: Registration is exclusively for the registered party and is strictly non-transferable.
Refund processing: Eligible refund requests will be processed via check mailed to the mailing address we have on file or reimbursed to the credit card utilized for payment during Registration. Your refund amount will be the Registration Fee minus the Cancellation Fee. Please allow 15 calendar days to receive your refund amount.
Refunds Due To Registration Refusal: IntroVet™ reserves the right to refuse/cancel any registration for any reason whatsoever. If IntroVet™ refuses or cancels a registration, the registrant will be offered a refund for the full Registration Fee, and no Cancellation Fee will apply, provided that such registration cancellation is not the result of the Registrant breaking the Code of Conduct (see below).
Refunds Due to Event Cancellation: IntroVet™ reserves the right to cancel an Event due to low enrollment, inclement weather, or any other circumstances which would make the Event non-viable, in IntroVet’s™ sole and absolute discretion, and without liability to any registrant. If IntroVet™ cancels an Event, registrants will be offered a full refund of their Registration Fee, and no Cancellation Fee will apply.
Refund Option Due to Rescheduling of Event: Should circumstances arise that result in the necessary rescheduling of an Event (in IntroVet’s™ sole and absolute discretion), registrants will have the option to either A) receive a full refund of their Registration Fee, subject to the refund request deadline set forth herein below, or B) transfer their registration to the same Event at the rescheduled date. To be eligible for a refund due to the rescheduling of an event, your refund request must be submitted in writing via email in accordance with the Cancellation Policy procedures within 14 days after the notice of rescheduling is published by IntroVet™.
