REGISTRANT TERMS & CONDITIONS

We make every effort to verify information on this website at the time of publishing, but some information changes quickly, without notice to us, and without our control. All information should be verified by the user. We do not represent or warrant the accuracy of any third-party information, and we disclaim all liability for any reliance by user on same.

Webinar and In-Person Event Cancellation and Refund Policy

 Refund deadline: Registration fees are non-refundable beginning on the 60th calendar day prior to the Webinar or In-Person Event (the “Refund Deadline”) and thereafter. All requests for a refund must be received prior to the Refund Deadline in order to be eligible for a refund. We cannot honor any refund request submitted after the Refund Deadline for any reason, without exception.

Cancel in writing: To be eligible for a refund, a cancellation request must be received by us in writing at [email protected] prior to the Refund Deadline.

Cancellation Fee: All eligible refund requests submitted prior to the Refund Deadline are subject to a $50 cancellation processing fee (the “Cancellation Fee”).

No partial refunds: We do not offer partial refunds. By way of example only: IntroVet Academy Members are not eligible for refunds for single Events or Courses under any circumstances.

No transfers: Registration is exclusively for the registered party and is strictly non-transferable.

Refund processing: Eligible refund requests will be processed via check mailed to the mailing address we have on file or reimbursed to the credit card utilized for payment during Registration. Your refund amount will be the Registration Fee minus the Cancellation Fee. Please allow 15 calendar days to receive your refund amount.

Refunds Due To Registration Refusal: IntroVet™ reserves the right to refuse/cancel any registration for any reason whatsoever. If IntroVet™ refuses or cancels a registration, the registrant will be offered a refund for the full Registration Fee, and no Cancellation Fee will apply, provided that such registration cancellation is not the result of the Registrant breaking the Code of Conduct (see below).

Refunds Due to Event Cancellation: IntroVet™ reserves the right to cancel an Event due to low enrollment, inclement weather, or any other circumstances which would make the Event non-viable, in IntroVet’s™ sole and absolute discretion, and without liability to any registrant. If IntroVet™ cancels an Event, registrants will be offered a full refund of their Registration Fee, and no Cancellation Fee will apply.

Refund Option Due to Rescheduling of Event: Should circumstances arise that result in the necessary rescheduling of an Event (in IntroVet’s™ sole and absolute discretion), registrants will have the option to either A) receive a full refund of their Registration Fee, subject to the refund request deadline set forth herein below, or B) transfer their registration to the same Event at the rescheduled date. To be eligible for a refund due to the rescheduling of an event, your refund request must be submitted in writing via email in accordance with the Cancellation Policy procedures within 14 days after the notice of rescheduling is published by IntroVet™.

IntroVet™ Academy Membership Cancellation and Refund Policy:

You may cancel your IntroVet™ Academy Membership (“Membership”) at any time by providing IntroVet™ with not less than five (5) business days’ prior written notice here. Your cancellation notice must be received not less than five (5) business days prior to the automatic renewal of your Membership. Your Membership will be cancelled on the 5th business day after we receive your written request. Upon submitting written notice of your desire to cancel your Membership, you will still have access to all Membership benefits through the last day of your current membership period. Upon cancellation, your stored payment information will be permanently deleted from our records, and you will not incur any further charges for Membership. You may reinstate your Membership at any time through our website.

You will receive an email notification that your Membership will automatically renew 15 days prior to the renewal date. Should you wish to cancel your Membership, the renewal reminder email will contain a link where you may submit your non-renewal notice.

Your obligations: In order to receive the email reminder of your upcoming auto-renewal you are responsible for maintaining a valid email address with us, and you are responsible for checking your email account for our reminder emails. We are not liable for charges you incur due to your failure to maintain a valid and current email address or your failure to check your email or failure to whitelist [email protected] to prevent our emails from going to your email spam folder. We make no refund exceptions for any failure by the Member to maintain a valid email address or to whitelist our email. You may update your email address with us by logging into your dashboard on our website: https://www.introvetce.com/.

Please note: In order to not be charged for the Membership auto-renewal option you have elected we must receive your cancellation notice not less than five (5) business days prior to the scheduled auto-renewal. We cannot offer exceptions to this policy, and we do not offer refunds for cancellation notices submitted outside our policy parameters.

Refunds for Duplicate Charges
Our payment system allows for duplicate orders. This is made possible for gifting purposes or for members to accept various specials and discounts. Because of this, it is also possible to sign-up for multiple accounts - even under the same name or email address. The Customer accepts responsibility for any duplicate charges created. Our payment system and team will not know if a duplicate charge is made. If either the Customer or an IntroVet team member finds a duplicate charge, the Customer is entitled to a maximum of 60 days worth of refunds. The Customer is responsible for tracking their payments and must request cancellation if they intentionally or unintentionally make a duplicate charge.

COVID-19

If you are registered to attend an in-person Event and you believe you may have been exposed to COVID-19 within 14 days of the start of the Event, you have been diagnosed with COVID-19 within 14 days of the start of the Event, or you are experiencing possible symptoms of COVID-19 as defined by the CDC, you must NOT attend in-person. For this reason, every in-person registration automatically includes the ability to watch every session virtually through Zoom.

Deadlines

In order to keep our costs reasonable, all deadlines are strictly enforced. This includes, without limitation, the deadlines for registration, registration cancellations, and requests for refunds from Webinar and In Person Event cancellations. Time is of the essence.

We recommend registering for each event as soon as possible, as space is limited, and Events may sell out. Registration will remain open as long as seats are available. Registration rates will increase as each Event approaches. See each Event page for pricing schedules. Early Bird Registrations must be submitted online by the dates posted on each respective Event page in order to receive said rate. Please note: onsite registrations may not be available due to capacity limitations. Please see our website or contact us at [email protected] for more information.

When an Event reaches maximum registration, it will be marked “Sold Out” on its designated Event page. Please see each Event page for pricing information.

Forms of Payment

Visa, Mastercard, and American Express are accepted. Cash is NOT an accepted form of payment for registration. Your placement in the course will not be guaranteed until payment in full is received.

ID Required

Photo identification may be required at check in and check out of In- Person Events in order to receive credit for continuing education hours earned.

Mandatory Check in/Check Out for In-Person Events

The Texas Board of Veterinary Medical Examiners requires that each attendee personally check in AND check out of the conference in order to receive credit for the CE hours attended. Please be mindful of the check-in process and arrive sufficiently in advance in order to sign-in and receive your registration packet. Then, don’t forget to CHECK OUT before you leave! We will provide you with a printed certificate verifying your CE hours.

Attendance Policy

IntroVet™ provides continuing education to veterinary professionals. Only licensed veterinarians, veterinary technicians, veterinary nurses, veterinary office administrators, veterinary assistants, veterinary industry members, and approved sponsors and exhibitors – those with official, paid and current registration badges (“Qualified Registrants”) – are allowed to attend continuing education sessions, unless otherwise expressly stated in writing by IntroVet™. Sessions are not intended for the general public nor for children. Only Qualified Registrants are permitted to visit the exhibit hall and to receive included meals and refreshments.

Code of Conduct

All registrants, by virtue of their registration, agree to abide by IntroVet’s™ Code of Conduct.

IntroVet™ is dedicated to providing a safe, harassment-free Event experience for every registrant, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religious affiliation or lack thereof, or technology choices. We do not tolerate harassment of registrants in any form. Sexual or rude language and imagery is not appropriate for our Events. Event registrants are required to follow the Code of Conduct rules stipulated by IntroVet™, including all updates, additions and modifications we make to the Code of Conduct from time to time, and to cooperate with Event staff in Code of Conduct enforcement.

Further, speaker presentations and other Event programs are protected by copyrights. Recording, photography and videography by any unauthorized person is strictly prohibited.

Any attendee found to be violating the Code of Conduct and any other Event rules instituted by IntroVet™ from time to time may be expelled from the Event without a refund, and/or refused attendance at future Events, at the discretion of IntroVet™, and potentially subject to other legal recourse. In registering for any Event or Membership, you agree to hold harmless, indemnify and defend IntroVet™ and its owners, agents, affiliates, employees, and the venue from all claims and damages arising from or related to the breach of any terms hereof, including without limitation, the Code of Conduct, as such may be amended from time to time.

Proceedings

Proceedings will be provided digitally via USB with your registration packet on the first day of each conference.

For webinars and other online CE, proceedings will be provided via email by the first day of the Event.

Privacy Policy

By submitting this form, you agree to our Terms, Conditions and Privacy Policy*. We request information from you on our registration form. To register for one of our Events or to purchase a Membership, you must provide contact information (including full legal name and valid mailing address) and financial information (such as your credit card number, expiration date and CVV). This information is used for billing purposes and to fill your registration or Membership orders. If we have trouble processing an order, we will use this information to contact you. We will also use this information to contact you with reminders or other notices leading up to the event for which you have registered.

We will contact you via email regarding important Event details when you register for an IntroVet™ conference. We may contact you via email in the future to tell you about future Events, updates pertaining to IntroVet™, veterinary news, special offers from our sponsors, or changes to this privacy policy. You may opt-out of promotional emails any time by using the opt-out link provided in the email.

*Please see our website: introvetce.com, for our full current Terms, Conditions and Privacy Policy.

Photography Release

Through your registration and attendance of am IntroVet™ Event, you expressly acknowledge and agree that you may be photographed or recorded during the Event. IntroVet™ reserves the right to use any photograph or video taken at any IntroVet™ event without the express written permission of those included in the photograph or video. IntroVet™ may use photographs or videos for promotional purposes in publications or other media including without limitation brochures, invitations, books, newspapers, magazines, websites, television, etc. Anyone attending a IntroVet™ Event who does not wish to have their image recorded for distribution must send a written notice and an identifying photograph to [email protected]  (Your photo will be held in confidence by IntroVet™) within 15 days after the Event. Please note that some photographs are updated to our social media accounts in real-time. If we receive a written request from you (together with an identifying photo) to remove an image of you from our social media accounts we will make commercially reasonable efforts to comply with your request as soon as possible, but in any case within 15 days of receiving your written request. Upon receipt of the notice, IntroVet™ will make commercially reasonable efforts to exclude (via redaction, blurring, cropping, or any other method IntroVet™ deems appropriate, in its sole and absolute discretion) the requesting party’s image from any promotional media.

Copyright Policy

Unless expressly stated otherwise, all materials written and published by IntroVet™ in any format or media, including website content, photos, videography, and Event promotional material are the exclusive intellectual property of IntroVet™, are copyright protected, and may neither be copied, reproduced, altered, modified, or redistributed by any means nor for any purpose whatsoever without the prior express written consent of IntroVet™. Violations of this policy will be pursued by every legal means available. Thank you for respecting our intellectual property rights.

Accessibility

All meeting space is accessible via wheelchair. Please contact IntroVet™ at [email protected] with any special accommodation needs as soon as possible so that we may strive to make arrangements for you.

Pets

Service animals are welcomed.

CE Tracking Through the AAVSB RACE

As of January 2021, RACE Providers like IntroVet™ are required to keep a record of each attendee’s license number and state. The AAVSB RACE requires that these records be maintained using a centralized database, known as RACEtrack®. Only license numbers and states of licensure are provided to the AAVSB through RACEtrack. No other personal data is shared.

Create your own RACEtrack account! RACEtrack® is a free service that allows veterinary professionals the chance to keep a record of all continuing education (CE) coursework. This system also easily communicates your CE hours earned to credentialing agencies (state veterinary boards) that may request records from you. VIEW WEBSITE

Currently, RACEtrack records are only required for veterinarians and technicians who are licensed to practice in the USA.